Register a Service Request

1. Log in to the Tele2 e-store. Click here to log in.

2. Select the Service tab.

3. Create your request and send the product to our service partner. Use the shipping label you receive via email confirmation.

Don’t have a login? Report your equipment issues here. Note! A shipping label is not provided in the portal, and you need to send the product with your own traceable shipping label as a business package. Tele2 is not responsible for shipments sent with your own shipping label. Need help? Contact us:

Email: [email protected]

Phone: 0200 - 226 226, option 2

Our Service Management

In today’s work environment, mobile devices are essential. Therefore, we offer fast, reliable service solutions tailored to your needs. All our services are performed by certified technicians, ensuring that the product’s warranty is maintained or extended. We collaborate with leading service providers and handle up to 90% of cases within 48 hours of their arrival.

Warranty Rules

The warranty covers manufacturing defects but not damage caused by external factors, such as drops or water damage. In case of external damage, we will send a cost estimate.

DOA (Dead on Arrival)

If a product is damaged upon delivery (DOA), it can be replaced according to the manufacturer’s rules. The product must first be returned and inspected. Please note that DOA handling does not apply to all manufacturers, such as Apple.

Returns

To return goods, contact Tele2's inside sales to obtain a return number. Returns are only accepted for unopened packages and must be sent in approved packaging. Tele2 charges a return fee of 500 SEK plus VAT for incorrectly ordered items. Items returned without a valid return number will be sent back, and a handling fee of 500 SEK will apply.

Tele2 General Delivery Terms

Download Tele2's general delivery terms.